Privacy Policy | Crescere Luna Digital

This Privacy Policy describes the policies of Crescere Luna Digital on the collection, use and disclosure of your information that we collect when you use our website (https://crescereluna.com) (the "Service"). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

1. Information We Collect

We will collect and process the following personal information about you:

Information Type	Purpose
Name	Personal identification and communication
Email Address	Communication, account management, and service updates
Phone Number	Verification, customer support, and important updates
Company Information	Service customization and business communication
Job Title/Position	Understanding your business needs and role
Business Address	Service delivery and official communication
Project Requirements	Service customization and proposal preparation
Communication History	Service improvement and support quality

Note: We only collect information that is necessary for providing our services and improving your experience with Crescere Luna Digital.

2. How We Use Your Information

We will use the information that we collect about you for the following purposes:

Service Delivery: To provide and maintain our digital solutions and services
Customer Support: To respond to your inquiries and provide technical assistance
Project Management: To understand your requirements and deliver customized solutions
Communication: To send important updates about our services and your projects
Quality Improvement: To enhance our services based on your feedback and usage patterns
Legal Compliance: To comply with applicable laws and regulations
Business Analytics: To analyze trends and improve our business operations

Additional Uses: If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then only for the purpose(s) for which you grant consent unless we are required to do otherwise by law.

3. How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

Service Providers: Trusted partners who assist in delivering our services (web hosting, CRM systems, etc.)
Business Partners: For collaborative projects where your consent has been obtained
Legal Requirements: When required by law or to protect our legal rights
Analytics Tools: For website analytics and performance monitoring (anonymized data)
Payment Processors: For secure payment transactions (if applicable)

We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

Important Disclosures: We may also disclose your personal information for the following:

To comply with applicable law, regulation, court order, or other legal process.
To enforce your agreements with us, including this Privacy Policy.
To respond to claims that your use of the Service violates any third-party rights.
If Crescere Luna Digital is merged or acquired by another company, your information will be one of the assets that is transferred to the new owner.

4. Retention of Your Information

We will retain your personal information with us for the following periods:

Active Clients: Duration of our business relationship plus 2 years after termination
Project Inquiries: 2 years from last contact for potential future collaborations
Marketing Subscriptions: Until you unsubscribe from our communications
Legal Requirements: As required by applicable laws and regulations

Important Notes: We may need to retain certain information for longer periods, such as:

Record-keeping / reporting in accordance with applicable law
For other legitimate reasons like enforcement of legal rights, fraud prevention, etc.
Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely

5. Your Rights

Depending on the law that applies, you may have the following rights regarding your personal data:

Access: Right to access and receive a copy of your personal data
Rectification: Right to correct inaccurate or incomplete personal data
Erasure: Right to request deletion of your personal data
Restriction: Right to restrict processing of your personal data
Portability: Right to receive your data in a structured, commonly used format
Objection: Right to object to the processing of your personal data
Consent Withdrawal: Right to withdraw previously given consent
Complaint: Right to lodge a complaint with a statutory authority

To Exercise Your Rights: You can write to us at enquiry@crescereluna.com. We will respond to your request in accordance with applicable law within 30 days.

Important Notice: You may opt out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at enquiry@crescereluna.com.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand how visitors use our website
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used to deliver relevant advertisements

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our comprehensive Cookie Policy.

7. Security Measures

The security of your information is important to us and we implement comprehensive security measures, including:

SSL/TLS encryption for data transmission
Secure server infrastructure with regular security updates
Access controls and authentication mechanisms
Regular security audits and vulnerability assessments
Employee training on data protection and privacy
Data backup and disaster recovery procedures

Disclaimer: We will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks of internet transmission, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

8. Third Party Links

Our Service may contain links to other websites that are not operated by us. This includes:

Partner websites and service providers
Social media platforms
Industry resources and references
Client portfolio websites

Important Notice: This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Contact & Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Crescere Luna Digital
Data Protection & Privacy Office

Email: enquiry@crescereluna.com

Phone: +65 8596 5129

Response Time: We will address your concerns within 30 days in accordance with applicable law

For General Inquiries: For other inquiries, please email: enquiry@crescereluna.com

This Privacy Policy is effective from 24-Dec-2025